Who we are and how to contact us

We are The Grapevine Works Limited of 302 Cirencester Business Park, Love Lane, Cirencester, GL7 1XD (company registration number 10769921)("Grapevine"). We are an invitation-only members club. You can contact us at hello@thegrapevineworks.com

In these Terms, "you" means any person using our Website, www.thegrapevineworks.com ("our Site") or the services we provide. Members of "Grapevine" will be individually, or collectively, referred to as "a Grapeviner" or "Grapeviners".

By using our website you accept these terms. By using our Site, you confirm that you accept these terms of business and that you agree to comply with them. If you do not agree and abide to these terms, you must not use our Site.

We may amend these terms from time to time at our discretion. As post costs and commission owed might change from time to time, please check these terms each time you use our Site to ensure you understand the terms that apply at that time.

Privacy Policy open_in_new

Your data is important to you and to us and we take it very seriously. Our Privacy Policy sets out the terms on which we process any of your personal data we collect, or that you provide to us. By using our Site, you consent to such processing and you warrant that all data provided by you is correct at the time of input. You agree to update such data from time to time without undue delay if it changes.

We may suspend or withdraw our site

We will do our best to ensure that our Site is available for use but do not guarantee that it will always be available or that it's availability will be uninterrupted. We also reserve our right to suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal but we do not guarantee that we will do so.

You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of and comply with these terms of use. If you do not agree with these terms of use or our Privacy Policy, then you should not use the Site. If you breach any of these terms of business or no longer fulfil the relevant criteria for membership of the Club, we reserve the right to withdraw your right to access our Site and/or suspend or terminate your membership without reference to you.

Keep your login details confidential

Any login or password, or other information provided or supplied as part of a security process is personal to you and confidential. You must not disclose it to any third party.

We are entitled to disable any login or password at any time if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your login or password, you must notify us as soon as possible and you should take steps to reset and secure your login or password details.

Terms for buyers

It is very important that you recognise and accept that when you decide to purchase goods and/or services identified on our Site, the legal contract that results from this is between you and the seller who made the post. We are not party to any such contract and have no liability to you or the seller for any terms that you may agree between yourselves. We are not responsible for the actions or omissions of Sellers. We do not adjudicate disputes between buyers and sellers on the Site and it is your responsibility to resolve any such disputes if they arise. Should Grapeviners enter into any such disputes, which in our judgement, which shall be final, may run the risk of endangering the good name of Grapevine, we reserve the right to terminate the memberships of one or both of the disputing parties.

It is your responsibility to satisfy yourself that you are happy with any goods or services offered by any Seller on our Site in advance of making any purchase. We do not give any undertaking that goods, products and services you purchase from Sellers through our Site will be as described or of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us to the fullest extent permitted by law. This disclaimer does not affect your statutory rights.

Although we will of course do our best to review and edit any posts where necessary before publication, we are not responsible in any way for post descriptions or images provided by Sellers. It should also be clear that we do not own or possess any items offered for sale by sellers through the Site.

In order for Grapevine to be able to track which posts are having success and so we can receive commission from successful posts, we will need to share, in confidence, information with Grapevine members who have created a post ("Posters"). The information we share includes a) who has viewed a post, b) who has clicked through to a website, c) who has viewed a video and d) who has sent a message to the person/company who have posted. The purpose of sharing this information is solely so that the poster knows who has interacted with the post, so they know which commission they should pay.

You agree to indemnify us against any losses, damage, expenses or other liabilities of any nature that we may suffer as a result of any breach by you of these terms of business.

Terms for sellers

If you offer to sell or promote any items, companies, goods, offers, discounts or services (Items) through the Site, you must at all times comply with applicable law and regulation and you agree that: (a) your description of those items or services will be totally accurate and not misleading in any way; (b) you will properly perform any contract you enter in to with a buyer and fellow member introduced through the Site; and (c) by offering to sell or promote any Items, you warrant and represent that you have all necessary licenses, rights, ownership, regulatory permissions, insurances, possession, title or other necessary interest to, in and of any and all of those Items and that by making such an offer you are not infringing the rights of any third party, breaching any regulation or law that may be applicable.

All advertisements placed through the Site must not be defamatory of any person, be obscene, offensive, hateful or inflammatory, promote discrimination or infringe any copyright, database right or trademark of any other person. Your posts will be deleted and membership revoked if you are in breach of this requirement without further reference to you and in our sole discretion.

By posting information, content, photographs or descriptions ("Content") in respect of any Items, you agree to grant to us a worldwide, revocable, perpetual, royalty free license to host the Content on the Site.

You agree to indemnify us against any losses, damages, expenses or other liabilities of any nature that we may suffer as a result of any breach by you of these terms of business.

You agree to pay us for any post costs and/or commission on our Site or other advertisement or notification of items or services for sale, at the rates we may publish from time to time. We reserve the right to remove any post, advertisement, or notification, or suspend your membership of the Club if payment is not made in full on its due date. Having trustworthy members who pay the commission due at the correct price is fundamental to the success of the Site and the nature of our members and our business and any breach of these terms or requirements may result in your membership being terminated.

Commission is also due if any posts results in success not just via members direct, but if a member recommends a non-member who ends up buying or renting or hiring (or anything else that results in commission).

Grapevine has the right to cancel the membership for any member at any time. Reasons do not need to be specifically given, but could include not replying to member posts; not replying to communication for commission payments, not paying commission at all or on time; communication with the Grapevine team or members that we judge to be rude, unfriendly, threatening or otherwise. Grapevine is a private member's club for like-minded and trusted individuals are we want to ensure that our team are treated with respect and that members communicate in a friendly, civil, helpful and professional manner.

Grapevine has the right to not send out a member's post if they feel it is not suitable for the membership, if the content (copy or images) is low quality or not good enough, or if a membership is being cancelled. A rebate will be given if a post is not sent out. Members must acknowledge that Grapevine has the ultimate say if a post is sent out or not.

Please make sure you reply to every member who contacts you as a result of your posting – It's simple good manners!

We do not allow any form of "touting" for business on Grapevine so please refrain from doing this.

How you may use material on our Site

We are the owner or the licensee of all content and/or intellectual property rights in our Site, and in the material published on it. We will take appropriate action to protect our legal rights. You must not use any part of the content on our Site for commercial purposes without obtaining our prior written consent.

The content of posts may, from time to time, offend other members. While we do not allow postings which are defamatory of any person, obscene, offensive, hateful or inflammatory, promote discrimination or infringe any copyright, database right or trademark of any other person, nevertheless we recognise that people have different opinions on a variety of matters. So long as the post is acceptable to Grapevine, we must ask Grapeviners to refrain from communicating any negative views on it, either to the poster or to Grapevine, and, should they do so, we reserve the right to terminate their membership.

If you breach any of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Payment Terms

Our payment terms will be set out in the invoice or on the product page for any services you purchase from us. All payments should be made via credit or debit card using the links or services made available on the Site for the purpose.

For all new members registering from 1st November 2023 onwards. Your membership will be automatically renewed annually. You can cancel your membership at any time. You can cancel your membership at any time by going to 'Settings' on the website and going to 'Manage Subscription'

By submitting your credit card details to our Site when checking out, you agree to us submitting them to our third party PCI-DSS compliant credit card processor, Stripe, for payment. We do not store your card details locally on our servers but Stripe may do so on our behalf and by submitting your details for payment you agree to them doing so in accordance with our Privacy Policy.

We are not responsible for external websites

Where our Site has buttons and links to other sites and email addresses provided by third parties, these links are provided for your information only. We cannot be held responsible for any third party or external websites and nor does the inclusion of a link on our Site imply our approval or recommendation of the relevant website. Any use of a link or external website is at your own risk.

Whilst we will of course do our best to ensure that our Site will be secure or free from bugs or viruses, we cannot guarantee that it will be. We are not responsible for viruses and you must not introduce them.

You are responsible for configuring your information technology, computer programmes and platform to access our Site. We strongly recommend that you use your own virus protection software.

You must not be malicious and misuse our Site by knowingly or recklessly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not try in any way to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately and we will remove you from our membership.

English law will apply

These terms of business, your use of our Site and all matters connected to or arising from them, are governed by the laws of England and Wales. You and we both agree that the courts of England will have exclusive jurisdiction.

This document was last updated on: December 9th 2018